Terms & Conditions of Service.

Last updated 29 June 2025

This document governs the relationship between WoofWise SG, a trading name of TNK Pet Pte Ltd (“we”, “us”, “our”), and you, the client (“you”, “your”). By engaging our canine-nutrition consulting services or using our website woofwise.sg, you agree to be bound by the following terms.

1 Definitions

1.1 Consultant – the WoofWise nutritionist engaged by you.
1.2 Deliverables – any reports, meal plans, formulations or other materials supplied under an agreed Service.
1.3 Scope of Work (“Scope”) – the tasks, objectives and Deliverables expressly set out in our quotation, invoice or other written agreement.

2 Nature of Services

2.1 The Services are educational and informational. They do not constitute veterinary advice.
2.2 You remain responsible for consulting a licensed veterinarian regarding your dog’s health.
2.3 You must provide accurate and complete information about your dog’s health, diet and lifestyle.

3 Fees & Payment

3.1 Fixed-fee work – the fee quoted for the agreed Scope is payable in full before work begins, unless otherwise stated.
3.2 Out-of-scope work – any work outside the Scope is chargeable at SGD 200 per hour (billed in 15-minute increments) and performed only with your prior written approval.
3.3 We are not currently registered to charge GST.
3.4 Late payments attract interest at 1 % per month (simple interest) until paid.

4 Delivery, Feedback & Acceptance

4.1 Deliverables are deemed delivered when emailed or whatsapped to you or uploaded to a shared folder we specify.
4.2 You must raise any feedback, correction requests or concerns within five (5) Singapore business days of delivery.
4.3 If no feedback is received in that period, the Deliverables are deemed accepted. Later changes are treated as out-of-scope work (see 3.2).

5 Client Acknowledgements

5.1 Implementing nutritional changes may coincide with unforeseen complications. We are not liable for such complications.
5.2 In the event of extreme or persistent adverse effects, you will seek veterinary attention immediately. Failure to do so absolves us of responsibility.
5.3 We exercise reasonable skill and current scientific knowledge, yet minor inconsistencies can occur. You agree not to hold us liable for such variations.
5.4 No particular outcomes (e.g., weight gain, symptom resolution) are guaranteed.

6 Consultant Availability

6.1 Regular working hours are Monday–Friday, 08:00–20:00 SGT (UTC +8).
6.2 Messages received outside these hours will be addressed on the next business day.
6.3 For urgent medical issues, contact a veterinarian; we may not be reachable outside office hours.

7 Limitation of Liability

7.1 Our aggregate liability arising out of the Services is capped at the total fees you paid for the relevant Scope.
7.2 We are not liable for indirect or consequential losses, including loss of profit, revenue, data or goodwill.
7.3 Nothing in these Terms limits liability that cannot be excluded under Singapore law (e.g., death or personal injury caused by negligence).

8 Intellectual Property

8.1 We retain all intellectual-property rights in our materials and methodologies.
8.2 You receive a non-exclusive, non-transferable licence to use the Deliverables solely for the care of the dog(s) named in the Scope.
8.3 You may not resell, distribute or publish the Deliverables without our written consent.

9 Confidentiality & Privacy

Both parties will keep confidential all proprietary information exchanged, except as required by law. Our privacy practices are described in our Privacy Policy on the Site.

10 Termination

10.1 Either party may terminate a Service for material breach with seven (7) days’ written notice if the breach is not remedied.
10.2 Upon termination, you must pay for all work completed to date, including authorised out-of-scope work.

11 Governing Law & Dispute Resolution

These Terms are governed by Singapore law. The parties submit to the non-exclusive jurisdiction of the Singapore courts. Before litigation, they will attempt to resolve disputes through negotiation or (if mutually agreed) mediation.

12 Changes to These Terms

We may amend these Terms from time to time. The revised version will be posted on the Site with the updated date. Continued use of the Site or Services constitutes acceptance of the revised Terms.

By submitting payment, agreeing via text or email or otherwise engaging our Services, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.